Legal
Privacy Policy
Last updated: 23 July 2026. This policy explains how UKR Roofing Ltd handles personal information when you use our website.
UKR Roofing Ltd is the controller of personal data collected through this website. We collect your name, contact details, and enquiry information so we can quote and carry out roofing work, and we email that enquiry to the business. Unsuccessful leads are kept for up to 12 months. Job, warranty, and accounting records are kept longer where the law requires it. The site host and email provider process those messages for us, and Google reCAPTCHA receives technical data to score the form. We do not sell your data. Contact uk.rroofingltd@gmail.com or 01992 919004 for any privacy request, or complain to the ICO at ico.org.uk.
Who we are
UKR Roofing Ltd (“we”, “us”, “our”) is the controller of personal data collected through this website.
Email: uk.rroofingltd@gmail.com or alfie@ukrroofingltd.co.uk
Phone / WhatsApp: 01992 919004
Applicable legislation
We aim to comply with:
- UK Data Protection Act 2018
- UK GDPR
- Privacy and Electronic Communications Regulations (PECR)
What we collect
Depending on how you contact us, we may collect:
- Name
- Phone number and email address
- Address or postcode (for surveys and quotes)
- Details of your roofing enquiry or project
- Technical data such as cookie preferences and basic device/browser information
We do not intentionally collect special category (sensitive) personal data via this website.
How we use your information
- To respond to enquiries and arrange free surveys or quotes
- To deliver and administer our roofing services
- To send service-related messages (for example appointment details)
- To improve our website and services
- Where you consent, to measure site usage (analytics) or support marketing
Our lawful bases are typically legitimate interests (responding to enquiries and running the business), contract (where we provide services), and consent (optional cookies / marketing where required).
Contact forms, chat and email
When you use our contact form, service enquiry form or website chat handoff, the details you submit are emailed to us so we can follow up. Message content is transmitted using encrypted connections (HTTPS) between your browser and our servers. We use this information only to handle your enquiry and related service communications. We do not sell your details to third parties.
The website assistant can send the recent chat messages to OpenAI to draft a reply. OpenAI processes that text as a processor for this purpose. If that check is unavailable, the assistant uses answers stored on this website and does not send the conversation to OpenAI. Chat is protected with Google reCAPTCHA.
Cookies
When you set your preferences we store a consent cookie named ukr_consent for up to 12 months so we remember your choice. Necessary storage also supports core site functions.
- Necessary —
ukr_consent(your preference record) - Analytics (optional) —
ukr_analytics, plus analytics provider cookies (for example Google Analytics) only if you allow analytics and we have configured it - Marketing (optional) —
ukr_marketing, plus any marketing tags only if you allow marketing
If you withdraw analytics or marketing consent, we remove those category cookies and related third-party cookies where possible. You can change your mind anytime using Consent Preferences in the website footer.
Third-party processors
We may use carefully selected providers to host the website, send emails, or (if enabled) run analytics. Those providers process data on our instructions and should only use it to provide their service to us.
How long we keep data
Enquiry messages are kept for as long as needed to respond and for a reasonable period afterwards for follow-up and record-keeping (typically up to 12 months for unsuccessful leads, longer where needed for jobs, warranties or legal requirements).
Your rights
Under UK data protection law you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to erase data in certain circumstances
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at uk.rroofingltd@gmail.com or alfie@ukrroofingltd.co.uk, or call 01992 919004. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Security
We take appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, but we work to keep your information safe.
Links to other sites
Our site may link to third-party websites (for example Instagram or WhatsApp). Those sites have their own privacy practices and we are not responsible for them.
Changes
We may update this policy from time to time. Please check this page periodically for the latest version.
See also our Terms & Conditions.